Important: Please Read Prior To Making Your Reservation
These terms & conditions are valid for all bookings made on or after 1 July 2010 until further notice. Please read these terms and conditions carefully and raise any questions you may have prior to making your booking.
2. HOW TO BOOK
We recommend booking well in advance by sending a deposit. Some cruise and other operators may require a deposit which is non-refundable. Details of the deposit will be provided to you on confirmation of your booking. A deposit is required within 7 days of confirmation to hold your booking, but may be required sooner by some cruise or other operators. Our reservations department will let you know when your deposit is required to be paid.
The booking confirmation will include the exact deposit amount required and the due date of final payment. Receipt of deposit will be taken as an understanding by Creative Cruising that the customer has checked their confirmed travel arrangements and has read and agrees to abide by these terms and conditions.
Any verbal quote given is an estimate only of the price which will be subject to advice on confirmation of the reservation after which you will have 7 days (or such shorter time as we notify you when you book) to pay your deposit.
3. PRICE GUARANTEE ON FULL PAYMENT
Prices listed are based on costs and exchange rates as at the date stated. Should these costs change (for example due to currency fluctuations) it may be necessary to make a surcharge on the price of your holiday up until full payment has been received by Creative Cruising. However no surcharge in respect to cost or currency fluctuations will be made to the arrangements of your holiday once full payment has been received by Creative Cruising, unless any changes are made to your booking in accordance with these terms and conditions. This price guarantee does not apply to: (i) fares, charges or levies imposed by airlines up until ticketing; (ii) fares, charges or levies imposed by cruise operators at any time; or (iii) any taxes, charges or levies imposed by any government or their agencies at any time.
Each change to your booking will incur a Creative Cruising fee of AUD30 per amendment to cover extra administrative and communication costs. In addition, cancellation and/or amendment fees may also be imposed by service providers such as cruise line operators, hotels, transfer operators and other service providers depending on the nature of the change. To the extent we are able to do so, we will advise you of all applicable cancellation and/or amendment charges at the time of confirmation of your booking. Separate conditions apply to air arrangements and are set out in Section 7 of these terms and conditions.
5. CREDIT CARDS
Credit card service fees will be applied to the dollar amount paid as follows: MasterCard and Visa – 1.5%, Diners Club and American Express – 3%. This fee is non-refundable.
6. CANCELLATIONS AND REFUNDS ‑ NON-AIR ARRANGEMENTS
Cancellations must be made in writing and are only effective once received by Creative Cruising. If you decide to cancel your holiday or you are unable to travel Creative Cruising will refund the amount you have paid less (i) our reasonable costs and (ii) any cancellation fees imposed by other suppliers.
It is likely that other suppliers’ cancellation fees (which we will pass on to you) will be greater when cancellation takes place closer to the departure date. If you notify us of cancellation more than 120 days before departure, then the cancellation charges are likely to only be the amount of loss of your deposit. If you notify us of cancellation less than 120 days before departure, the cancellation charges may be up to 100% of the total booking cost. Regrettably cancellation charges cannot be waived. No refunds are available for unused services after departure from original city.
7. CANCELLATIONS AND REFUNDS ‑ AIR ARRANGEMENTS
Cancellation fees will apply as required by airlines regulations and will vary dependent upon the type of airfare utilised. Airfare prices and conditions are subject to change or withdrawal without notification until ticketed. Full payment is required before tickets can be issued. Creative Cruising cannot be held liable for any increases in prices or changes in any airline regulations. Foreign currency airfares and airport taxes may fluctuate and are subject to the rate of exchange on date of ticket issue. Increases in airport taxes are not the responsibility of Creative Cruising and can be imposed up to departure. To the extent we are able to do so we will advise you of any increases of which we are aware at the time of confirmation of your booking.
8. CONSUMER CLAIMS
Should you encounter any problems on your holiday it is always better to try and solve it directly with the supplier. If it is not possible to do so and you wish to lodge a complaint please do so in writing within 30 days of completing your Creative Cruising arrangements.
Certain State and Commonwealth legislation, including the Trade Practices Act 1974 (Cth) (as amended from time to time), imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions.
9. NOT INCLUDED IN THE TOUR COST
Visas, insurance, excess baggage charges (over applicable airline allowances), extra meals, laundry, drinks, souvenirs, and items of a personal nature are not included in the holiday cost. Any pre-paid airfare taxes and surcharges are clearly identified in your booking confirmation if not included in the holiday cost.
Considerable care has been taken to compile the information provided to you but circumstances not within Creative Cruising’s control may necessitate changes in itineraries, accommodation and costs in which case you will be informed as soon as possible. Cruise line operators reserve the right to change cabin categories at any given time. When it is necessary to change a hotel Creative Cruising reserves the right to substitute accommodation of at least a similar standard.
Creative Cruising cannot be held responsible for any changes which may occur and reserves the right to increase the price of any travel arrangement up to the date of payment in full (or the date of ticketing in the case of airfares). This includes adjustment for fuel surcharges, airfare increases as well as international exchange rate fluctuations. To the extent we are able to do so, we will notify you of any applicable change in price prior to you making payment in full.
Creative Cruising may update these terms and conditions at anytime. Any changes to these terms and conditions made after booking will be advised to you. The current version of terms and conditions will always be found on the website www.creativecruising.com.au.
If as a result of any of these variations either: (i) there is a material increase in the cost of your holiday during the period between confirmation of your booking and the date on which you pay for your holiday in full; or, (ii) you will suffer a material detriment, then you may cancel your holiday, in which case Creative Cruising will refund the amount you have paid less any cancellation fees imposed by other suppliers.
11. SHIP AND HOTEL DESCRIPTIONS AND PHOTOGRAPHS
Ship, hotel and other facility descriptions provided are based on current guides and information provided by suppliers and may change at any time. Pictures may not show the particular cabin, room, décor, view or other specifications included in your booking.
It is a condition of booking one of Creative Cruising’s tours that traveler’s are adequately insured for the full duration of their travel arrangements in respect of illness, injury, death, loss of baggage and personal item cancellation and curtailment. Your travel agent will be able to offer a suitable holiday insurance policy, or you may purchase a suitable policy from Creative Cruising or an external specialist travel insurance provider.
13. INTERNATIONAL TRAVEL
You are responsible for all immigration, passport, visa, health, quarantine and customs laws, regulations, orders, demands or other requirements of countries visited or transited. Official travel advice issued by the Australian Department of Foreign Affairs and Trade is available by calling (in Australia) 1300 555 135 or visiting their website www.dfat.gov.au. We recommend that you review this information both prior to making your booking and prior to departure.
14. UNLICENSED ENTITY DISCLAIMER
If you request Creative Cruising to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, Creative Cruising accepts no liability (whether in contract for negligence or otherwise) for any loss or damage suffered by you as a result.
Creative Cruising accepts bookings subject to the following conditions.
i. A booking is accepted only after Creative Cruising receives the required deposit and issues the client or their travel agent confirmation invoices. The balance must be paid no later than the date stated on the confirmation otherwise Creative Cruising will treat the booking as cancelled regardless of whether a deposit is being held.
ii. Creative Cruising only acts as a coordinator of travel arrangements and an agent for the owners, contractors and suppliers of transportation, accommodation and/or other related travel services provided and assumes no responsibility for the loss or damage to baggage, property or for injury, illness, death or for any damages or claims howsoever caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, wars and uprisings or acts of God etc over which we have no control. All coupon receipts and tickets are issued subject to the terms and conditions specified by third party suppliers and all services are subject to the laws of the country where the services are provided.
iii. All matters directly relating to the services provided by Creative Cruising are governed by the laws of New South Wales.
Creative Cruising Group Pty Limited Licence No. 2TA003878 A.B.N. 83 061 890 677
Creative Cruising is a member of the NRMA Motoring & Services group of companies.